TERMS OF SERVICE!

THE DELIVERY SERVICES ARE AVAILABLE IN THE FOLLOWING AREAS:

PARKSVILLE

NANAIMO

& LADYSMITH

THERE WILL BE A DELIVERY FEE OF 5 $ FOR NANAIMO ORDERS &A 10 $ DELIVERY FEE FOR PARKSVILLE AND LADYSMITH ORDERS.WE DELIVER ONCE A WEEK ON WEEKENDS TO MINIMIZE OUR SHIPPING COSTS. 

IF YOU PLACE AN ORDER FROM MONDAY TO FRIDAY, WE WILL BE READY TO DELIVER YOUR PRODUCTS ON EITHER SATURDAY OR SUNDAY. IF YOU PLACE AN ORDER OVER THE WEEKEND, THEN WE WILL DELIVER ON EITHER OF THE DAYS OF THE FOLLOWING WEEKEND. WE WILL SEND THE DELIVERY CONFIRMATION EMAIL ONE DAY BEFORE YOUR ORDER IS READY TO GO OUT. WE WILL TEXT THE PHONE NUMBER YOU HAVE PROVIDED TO NOTIFY YOU OF AN ETA ON THE DAY OF YOUR ORDER’S ARRIVAL.

THE NUMBER OF DELIVERIES WE HAVE TO MAKE ON THAT DAY WILL DETERMINE THE ETA TIME. YOU CAN ALSO PICK UP YOUR ORDER IF YOU DON’T MIND MAKING THE TRIP OR WANT TO FORGO THE DELIVERY FEE. WE WILL SEND YOU THE DELIVERY CONFIRMATION EMAIL WHEN THE ORDER IS GETTING READY AND WILL PROCEED TO TEXT YOU WITH FURTHER INFORMATION ON THE TIME AND DATE IT CAN BE PICKED UP. UNLIKE DELIVERIES, THESE ORDERS CAN BE PICKED UP ON THE WEEKDAYS. IF YOU PLACE AN ORDER FOR PICK-UP ON FRIDAY OR SATURDAY, WE WILL NOTIFY YOU THROUGH TEXT IF YOU CAN PICK IT UP ON THAT WEEKEND. THIS WILL DEPEND ON OUR DELIVERY SCHEDULE. 

WE ALSO DELIVER TO APARTMENT BUILDINGS. HOWEVER, TO DO THIS, WE MUST ACCESS YOUR FRONT DOOR TO DROP OFF THE PACKAGE. WE WILL NOT LEAVE THE PACKAGE AT THE FRONT DOOR OF THE BUILDING. PLEASE PROVIDE DETAILED INSTRUCTIONS ON HOW TO ENTER THE BUILDING ( WITH THE SUITE NUMBER).

WE WILL ALSO COME TO A GATED COMMUNITY, PROVIDED THAT YOU CAN MEET US AT THE GATE. PLEASE ENTER THESE KINDS OF DETAILS ABOUT YOUR RESIDENCE IN THE DELIVERY INSTRUCTIONS AT THE CHECKOUT. WE WILL WEAR OUR RHIZA EXTRACTS T-SHIRTS, SO WE ARE IDENTIFIABLE.

WE ARE NOT STRUCTURED TO COME BACK TO YOUR RESIDENCE IN THE EVENT OF A MISSED DELIVERY DUE TO THE CIRCUMSTANCE OF NOT BEING ABLE TO ACCESS YOUR FRONT DOOR OR NOT BEING ABLE TO GIVE YOU THE PACKAGE DIRECTLY. HOWEVER, UPON A MISSED DELIVERY, YOU CAN PICK UP YOUR ORDER AT A TIME THAT’S CONVENIENT FOR YOU. WE WILL TEXT YOU WITH THE INFORMATION ON HOW TO DO SO.

ULTIMATELY, IT IS THE BUYER’S RESPONSIBILITY TO PROVIDE AS ACCURATE INFORMATION AS POSSIBLE IN THIS RESPECT. IF YOU ACCIDENTALLY ENTERED THE INCORRECT SHIPPING (OR DELIVERY) INFORMATION WHEN PLACING AN ORDER, YOU CAN EMAIL US WITHIN 24 HOURS TO GIVE US THE RIGHT ADDRESS. WE WILL BE HAPPY TO CHANGE IT!

PLEASE ENSURE THAT WHILE YOU’RE IN THE CHECK-OUT, INCLUDE A PHONE NUMBER THAT WILL BE THE MOST LIKELY FOR US TO REACH YOU IN THE CONTACT SECTION. THIS IS SO WE CAN CONTACT YOU UPON DELIVERY, AND IT WILL ASSURE BOTH PARTIES THAT THE ORDER HAS BEEN SUCCESSFULLY DELIVERED. IT ALSO HELPS US CORRESPOND WITH YOU IN MORE EFFICIENT WAYS IF ANY ISSUES OCCUR DURING THE DELIVERY. THIS, SPECIFICALLY, MAKES IT EASIER IF WE’RE DELIVERING TO AN APARTMENT BUILDING OR GATED COMMUNITY AS SECURITY PRECAUTIONS VARY FOR DIFFERENT RESIDENCES.

WE WILL NEVER SHARE YOUR PHONE NUMBER WITH ANY THIRD PARTIES AT ANY TIME OR STORE YOUR PHONE NUMBER AFTER A SUCCESSFUL DELIVERY HAS BEEN ESTABLISHED.

RHIZA EXTRACTS IS NOT LIABLE FOR ANY INCURRED DAMAGES TO THE PACKAGES OR PRODUCTS OR ANY STOLEN PACKAGES OR PRODUCTS ONCE DELIVERED. 

RHIZA EXTRACTS IS ALL ABOUT KEEPING THE OVERALL PRODUCT PRICES LOW USING LOCAL DELIVERY METHODS AND MAINTAINING A LOWER OVERHEAD IN GENERAL PRACTICES. CURRENTLY, WE ARE WORKING ON EXPANDING WITH INDEPENDENT COURIERS THAT WILL BE ABLE TO DELIVER TO FARTHER PLACES ON VANCOUVER ISLAND AND, EVENTUALLY, TO THE REST OF BRITISH COLUMBIA AND ALBERTA. ALL TAXES ARE ALREADY INCLUDED IN THE COST OF EACH ITEM. 

PRODUCT SAFETY!

WE FIRST TEST EACH PRODUCT WE MAKE OURSELVES! 

WE NEVER TEST THEM ON ANIMALS.

( OUR CATS TEST THE CAT NIP THOUGH )

WE RESPECT ALL THE CRITTERS 🐰

THE ONLY HBR SPRAY YOU SHOULD USE ON BABIES IS OUR LAVENDER SPRAY, BUT PLEASE AVOID USING IT ON BABIES UNDER TWO MONTHS OLD AND BEFORE AND AFTER THE BABY IS VACCINATED. THE INNOCULATION COMPROMISES THE IMMUNE SYSTEM BRIEFLY DURING THIS TIME, AND INTRODUCING FURTHER “FOREIGN BODIES” WOULD ONLY CONTINUE TO DEPLETE WHITE BODY CELLS FROM REGENERATING.

DO NOT APPLY ANY OF THE LAVENDER HBR SPRAY DIRECTLY ON THEIR FACE AND HANDS.  DO NOT USE THE SANITIZER SPRAY ON BABIES AND TODDLERS AS THEY COULD PUT THEIR HANDS IN THEIR MOUTHS AND GET ALCOHOL POISONING. YOU MAY USE THE SANITIZER ON CHILDREN OLDER THAN FIVE YEARS AS LONG AS THEY ARE UNDER CONSTANT SUPERVISION. THEIR HANDS MUST BE COMPLETELY DRY AFTER APPLICATION.IF REDNESS, RASH, OR IRRITATION OCCURS, IMMEDIATELY DISCONTINUE THE USE OF THE PRODUCT AND/OR CONSULT YOUR PHYSICIAN.RHIZA EXTRACTS’ PRODUCTS ARE NOT MEDICAL IN NATURE AND HAVE NOT BEEN EVALUATED BY HEALTH CANADA TO TREAT, PREVENT, CURE, OR DIAGNOSE DISEASE. YOU SHOULD NOT USE ANY PRODUCTS OR INFORMATION COMMUNICATED BY RHIZA EXTRACTS TO DIAGNOSE OR TREAT ANY DISEASE OR MEDICAL CONDITION(S). ALWAYS SEEK THE ADVICE OF QUALIFIED HEALTH CARE PROFESSIONALS IF YOU SUSPECT YOU HAVE A MEDICAL AND/OR DENTAL CONDITION OF ANY KIND. 

MEDICAL DISCLAIMER:

THE CONTENTS ON THIS SITE ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NEVER BE USED AS A SUBSTITUTE FOR SEEKING THE ADVICE OF A MEDICAL PROFESSIONAL. NO CONTENT OR PRODUCTS ON THIS SITE IS INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE OR CONDITION. RHIZA EXTRACTS ASSUMES NO LIABILITY FOR ANY CLAIMS ARISING OUT OF THE MISUSE, ALLERGIC REACTIONS, OR ANY INJURY SUFFERED FROM THE CONSENTING USE OF THE PRODUCTS OFFERED ON THIS SITE. BY PLACING AN ORDER WITH RHIZA EXTRACTS, YOU ACKNOWLEDGE THIS POLICY AND RELEASE US FROM ANY LIABILITY IF SUCH A SITUATION SHOULD ARISE. 

INDEMNIFICATION:

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD RHIZA EXTRACTS INC. HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING LEGAL FEES, ARISING FROM OR RELATED TO YOUR USE OF RHIZA EXTRACTS PRODUCTS SOLD VIA RHIZA EXTRACTS WEBSITE, NANAIMO FARMERS MARKET ONLINE, AND/OR ISLAND ROOTS MARKET CO-OP, AND/OR RETAIL PARTNERS.

RETURN POLICY:

IF YOU’RE NOT COMPLETELY SATISFIED WITH A PRODUCT, THEN YOU ARE ELIGIBLE FOR A FULL PRODUCT REFUND, AND ALL YOU HAVE TO DO IS SEND THE INTACT BOTTLE BACK TO US. YOU HAVE WITHIN 30 DAYS TO CONTACT US THROUGH EMAIL OR PHONE TO INITIATE THE REFUND.

PRIVACY:

RHIZA EXTRACTS FULLY RESPECTS THE PRIVACY OF VISITORS TO THIS WEBSITE. MAILING ADDRESSES ARE USED ONLY TO DELIVER THE ORDERS PLACED ON THIS WEBSITE. WE NEVER SELL, RENT OR TRADE CUSTOMER INFORMATION TO ANY THIRD PARTIES AND WILL NOT STORE ANY INFORMATION.